Hilfe & Support

Connect your Bitaxe to a suitable power supply and wait until the device has started. Then open its setup interface, join your Wi-Fi and store your mining pool details and wallet address. A step-by-step walk-through is in our setup guides above.

First check that your Wi-Fi password is correct. Make sure you are using a stable 2.4 GHz network and that the Bitaxe has decent reception. It is best to set the device up near your router first. If the connection still fails, restart the Bitaxe and repeat the setup.

In most cases the pool configuration is incomplete or incorrect. Check that pool URL, worker name, wallet address and any other credentials are entered correctly. Also check that there is an active internet connection and that the power supply is stable.

The actual hash rate can vary slightly depending on environment, firmware, temperature, power supply and device settings. Excessive temperature, an unstable voltage supply or wrong configuration can reduce performance. Check the power supply, the cooling and your settings.

Please use only a suitable and sufficiently stable power supply that matches the requirements of your model. An unsuitable or fluctuating supply can cause start-up problems, Wi-Fi drop-outs or reduced performance. The requirements are in the product description or in the respective setup guide.

Yes, mining produces heat, which is why good ventilation and enough distance to other devices matter. Keep the vents clear and do not run the device in enclosed or very warm environments. Higher temperatures can affect performance.

Firmware updates should only be carried out with a matching, verified file for your model. Please use our firmware update guide for that. If you are unsure which firmware you need, check the exact model of your device first and do not install unsuitable files.

First check the power supply, the cable and the connector. If possible, test another compatible power supply or cable. If the device still does not start, please contact us with your order number and a short description of the fault.

Please send us a short description of the problem by email or Telegram. Photos or a short video help if the fault is visible. We will then go through the next steps with you and help with diagnosis or, if necessary, with a warranty claim.

Everything about withdrawal, returns and warranty claims is on our page right of withdrawal & returns. Please contact us before sending anything back so that we can give you the correct return address – that way your return is processed faster and assigned correctly.