Contact
Help with products, orders, setup and firmware: personal, in English or German, beginners welcome.
Our support
Montag – Freitag, 9:00 – 18:00 Uhr
Support email: support@bitaxe.de
- Usually answered within 24–48 hours
- Help with products, orders, setup & firmware
- Suitable for Beginners too
Chat support
If you need help fast, message us on Telegram: the most direct way to straightforward help with products, orders or setup.
t.me/bitaxede
Send us a message
Frequently asked questions
How quickly do I get an answer?
We usually answer enquiries within 24 hours on working days. When volume is high it can occasionally take a little longer.
What is the fastest way to reach you?
The fastest way is Telegram. Alternatively you can always write to us by email or through the contact form.
Can you help me pick the right model?
Yes — if you are unsure which model suits you, just tell us briefly what matters to you. We are happy to help you choose.
Do you help with setup as well?
Yes, we support you after the purchase too, for example with Wi-Fi, pool settings or the first steps.
What should I put in my enquiry?
The more precise your description, the faster we can help. For orders, please include the order number.
How can I check the status of my order?
After shipping you receive an email with a tracking link. If you have questions, just get in touch with your order number.
Do you ship internationally?
Yes, we ship across Europe. Exact shipping costs and delivery times are shown at checkout.
Is your support suitable for beginners?
Yes! That is exactly what it is there for. You need no prior knowledge – we explain everything step by step.
Setup guides and help with firmware and Wi-Fi are on the Support page, delivery times under Shipping & delivery.